FAQ
💬 How do you help feed children in need?
When you purchase an item from us, you ensure that one malnourished child receives food for an entire week. Through our partnership with Compassion, the support is used both for immediate food aid and to help families grow their own food —with seeds, fertilizer, training, and livestock.
Assistance is provided in countries where the food crisis is most severe, such as Burkina Faso, Ethiopia, and Haiti. Malnutrition affects millions of children and can have lifelong consequences. That’s why we support efforts that provide both immediate food and long-term food security.
Compassion has been working for children’s right to a future since 1952 and today reaches over 2.3 million children, in collaboration with local churches. When you shop with us, you give more than clothes, you provide life-changing help.
🚚 What is the shipping cost?
Shipping costs are displayed at checkout and vary depending on the delivery method.
📦 How long is the delivery time?
Orders are typically shipped within 1–3 business days. Delivery usually takes 2–5 business days, depending on your location.
🔁 Can I return an item?
Yes, we offer a 14-day return policy. The item must be unused and in its original condition. Please see the "Withdrawal form" on your order confirmation email.
💳 What payment methods do you offer?
We accept card payments, PayPal, Google Pay, Apple Pay and Klarna. All transactions are safe and secure.
👕 How are the sizes?
Our sizes are true-to-fit. If you’re unsure, check the size guide on the product page or reach out to us.
If you have more questions, feel free to send an email to merch@portalone.com